Operations Support Manager | D61

Operations Support Manager | D61

26 abr
|
Gelato
|
Barcelona

26 abr

Gelato

Barcelona

What you will be doing



With a global network of production and logistics partners, operational excellence is at the core of how Gelato delivers value to its customers. As the Operations Support Manager, you will lead a team to resolve and prevent production and delivery issues escalated from our partners. Guided by their voices and your strong cross functional collaboration with Gelato’s global operations teams, you will resolve systemic defects, prevent recurrence and improve Gelato’s service towards its partners.



Some key responsibilities of the role include:



- Leading a team of 5-7 escalation specialists and ensuring resolution in a timely manner



- Driving cross functional resolution of critical issues in Gelato’s network operations, identifying root causes and corrective actions

- Designing and implementing mechanisms to prevent defect recurrence and auditing completed projects to verify sustained impact

- Training team members to ensure compliance with escalation procedures and SLAs

- Working with operations managers and commercial leaders to communicate the progress of critical defect resolution

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.es/empleo/17399357/operations-support-manager-d61-barcelona/?utm_source=html

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