YQ006 Managed Services Operations Associate

YQ006 Managed Services Operations Associate

26 abr

26 abr



Managed Services Operations Associate

Performs basic technical tasks in managing the shared services infrastructure derived from monitoring alerts or customer requests.

Technical Support

- Develops technical knowledge, shadowing more senior team members on technical support escalations. Uses documentations and KB to perform basic tasks.

Process Support/ Optimization

- Learns and follows business and/or technical processes; may start to identify opportunities for improvement for basic or narrowly focused processes (e.g., order fulfillment process, basic incident management definition or clarification such as awareness of color coding or timing, identifying and redlining the differences between processes)

Systems Support

- Develops knowledge of and learns business systems (e.g., ServiceNow, Persa, Siebel) and management tools (e.g. Zabbix, Commvault, Storages WebConsole)

Data Support/ Analysis

- Perform data management support to the team, such as analyzes data (in reporting), looking for patterns, and tracks resolutions


- Reviews documentation (can be technical & non-technical) and sends notifications; documents own work processes

Project Management

- Works on assigned project activities

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