[ZKV49] - Full Time Remote Customer Order Specialist- 2nd Shift (Medina, OH)- $12.85/hr

[ZKV49] - Full Time Remote Customer Order Specialist- 2nd Shift (Medina, OH)- $12.85/hr

26 mar
|
Zulily
|
Albolote

26 mar

Zulily

Albolote

Job Description Details



Our Customer Order Specialists make someone's day every day! You’ll shop with HSN and Cornerstone customers by supporting them through their purchases, educating them about various products, and providing an interaction that is fun, personal and creates loyalty. An awesome perk of working from home is there is no commute and offer great schedules!



At HSN, if you are Agile, Innovative, Pioneering, Dynamic, Boundaryless, Passionate, Customer-Centric, Collaborative, and Results-Focused, you will love it here!



Location Requirements



- Must live in Williams, Fulton, Lucas, Defiance, Henry, Wood, Sandusky, Ottawa, Paulding, Van Wert, Allen, Putnam, Seneca, Wyandot, Hancock, Crawford, Richland, Huron, Erie,

Ashland, Wayne, Medina, or Lorain County.

- The work at home phone number area code must be 567, 419, 330, 440, or 234



Must Haves



- Must have a high school diploma or GED equivalent

- Work at home phone number must be the home residence 

- Previous experience in order service and/or customer service

- Ability to learn, retain and employ multiple order entry systems and support various brands

- Must be able to sit for long periods of time (at a computer, speaking with customers)

- Strong PC skills to include: Internet, Microsoft Windows, and Outlook

- Strong organizational, detail orientation and follow through skills

- Strong communication skills and a desire to build customer loyalty

- Must meet the Work at Home Technical Requirements



System Requirements



Our Work at Home Specialists are asked to have and maintain all the necessary system requirements to ensure a good experience for our customers. 



Most home computers and bundled services will meet the required specifications – a full spec list will be provided after your interview. Here are a few of them:



- Computer and headset compatible with HSN specifications

- High-speed internet connection. For the sake of call quality, satellite, broadband, wireless or dial-up services are not an option

- Standard copper line phone service from a local phone company or bundled service from your internet provider



Scheduling



- Training is broken in to two parts and is scheduled from 9:00am-5:30pm. Part 1 and Part 2 training duration lasts 4 weeks.

- Work shift after training is 2nd shift between the hours of 12:00pm and 1:00am.

- Shifts are full time at 40 hours/week.

- All applicants must be available for both 1st and 2nd as business needs require.

- Weekends and holidays are required.



Compensation



HSN/Cornerstone is proud to offer a new compensation step plan, that allows you to receive incremental pay increases periodically throughout the year, and the duration of your employment.



The Order Service Specialist's starting rate is $12.85/hr and will increase every 3 months for your first year. From there, you will automatically receive an increase every 6 months!



We also offer an exciting shift differential, of $.75/hr. for hours worked between 5pm-7am!



About HSN, Inc.



HSN, Inc., is a leading interactive entertainment and lifestyle retailer, offering a curated assortment of exclusive products and top brand names to its customers. HSN incorporates entertainment, inspiration, personalities and industry experts to provide an entirely unique shopping experience. At HSN, customers find exceptional selections in Health & Beauty, Jewelry, Home/Lifestyle, Fashion/Accessories, and Electronics. HSN broadcasts reach approximately 90 million households (with live programming 364 days per year) and its website — HSN.com features more than 50,000 product videos. Mobile applications include HSN apps for iPad, iPhone and Android. Visit corporate.hsn.com to learn more. HSN, Inc., founded 40 years ago as the first shopping network, is a wholly owned subsidiary of Qurate Retail, Inc. (NASDAQ: QRTEA, QRTEB), which includes QVC, HSN, zulily and the Cornerstone brands (collectively, “Qurate Retail Group”), as well as other minority investments. Qurate Retail Group believes in a third way to shop -- beyond transactional ecommerce or traditional brick-and-mortar stores -- and is #1 in video commerce, #3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer).

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