(CN771) Feature Delivery Manager

(CN771) Feature Delivery Manager

27 mar

27 mar



Presentation of the Department and the Team:

Under Group IT Services Distributed Products, The Backend Infrastructure and Transversal Tools Product Line aims to maintain and delivery new products on:

- Storage: NAS NetApp, HDS SAN, IBM Spectrum Backup

- ComputeESX: VMWare, IBM, Fujitsu, HP physical servers

- File Transfer: UDM, Stonebranch, UAC, AxWay

- Active Directory: Microsoft, Quest, IAM

In parallel, our Products are fully engaged on Security, audits, and Quality of service.

Part of Axa Group Operations, we have to build a global mindset with new methodologies in all countries Axa Go is implemented.


Reporting to the head of Product Line,

the “Feature Delivery Manager” ensure the transversal coordination to define, scope and deliver new Distributed Product capabilities.

The Feature Delivery Manager :

- Is responsible of end-to-end feature delivery from the demand identification until its complete deployment for all Axa GO customers Manage all stakeholders within AXA GO (TO, SMEs, Group Security…), OpCo CIOs teams (User Community) and Providers (IBM, …), from requirements gathering to fully operational in Production and reporting to Executive Stakeholders Ensure design is delivered according to expectation & standards Follow-up release delivery including technical components (infrastructure, software, …) and support realization of test cases Coordinate Feature deployment towards each customers (OpCo, Axa Go Products) in close collaboration with Product Manager

- Prepare processes and organizations to ensure feature operability in Production (financial, operational and technical readiness)- Act as a transformation agent to adapt delivery and operating model for the new Feature according to AXA Go Product strategy Define Target Operating Model including organization and job descriptions (with the support of TOM & Change teams and in liaison with key stakeholders) Define processes to operate the feature Define training plan and content in collaboration with Training department Organize the handover to Operations team (formal sign-off)

- Manage budget & resources - Track budget impact and building the appropriate Costing & Pricing strategy Launch and follow RFP and manage contractual amendments with providers Identify & lead contributors (SME, Service Owner, Product Managers, Providers) Support the Product Manager to deliver the costing / pricing and update the product brochure Track & report on budget towards Product Manager

- Manage one or several projects in parallel for each new feature or feature evolution Deliver project scoping (Technical, Financial, Functional) Identify key stakeholders, define and lead the adequate project governance Follow governance (gates deliverables, committees, …) Project Scoping (Technical, Financial, Functional)

Example of Distributed Products features managed by Feature Delivery Managers:

File Share On Premise release, infrastructure deployment, new policies on backup infrastructure, storage arrays migration.



- 10 + years’ experience in IT engineering or operations, with at least 5 + in functional or hierarchical management in an international, large-scale and highly visible context with technology challenges

Technical skills

- Proven experience in Service Delivery organizations and operational delivery (SLA, ITIL processes, IT large-scale project delivery…)

- Management skills (Large & international projects or program management, or hierarchical management in a complex environment)

- Strong general knowledge in IT and Datacenter architectures, from network, infrastructure layer to middleware, identity management and authentication ...

- Digital Experience, technologies and associated methods: market offers IaaS, PaaS and SaaS, architecture pattern supporting DevOps and Agile organizations (delivery and continuous testing, A / B Testing, ...)

- Scrum Agile and DevOps methodology

Leadership & Soft skills

- Strong organizational and technology skills with an ability to manage competing demands

- Discipline and Method

- Ability to change (or be changed) to fit new circumstances and be able to handle unexpected demands

- Ability to convince, federate and motivate beyond the hierarchical team and in multi-cultural environment - ability to take into account the regional / countries way of working specificities

- Excellent presentation and training skills, communication adapted to the audience, including executives

- Work with minimal direct guidance, self-motivated and proactive

- Assertiveness, empathy, active listening

- Customer centric and result orientation

- Experience of working in dynamic, matrix-structured global organizations

Language skills

- Good knowledge of written and spoken English is a must

- Practice of French much appreciated

Would you like to wake up every day driven and inspired by our mission of acting for human progress by protecting what matters? Here at AXA we strive to be a responsible employer, placing employee engagement at the heart of its business strategy. Achieving this means creating a workplace built on AXA's Values that foster diversity and equal opportunities for all, promotes employee participation, encourages professional development, and supports employee well-being.

We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.

In a fast-evolving world and with a presence in 57 countries, our 160,000 employees anticipate change to offer services and solutions tailored to the current and future needs of our 108 million customers.

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. 

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

- State-of-the-art Data Technology to drive customer experience

- State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks

- High-Performing Global Team for stronger partnerships with AXA entities

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