[P860] - Field Service Engineer

[P860] - Field Service Engineer

26 mar

26 mar



Field Service Engineer

Hays IT is collaborating with one of the world's largest IT products distributorsHays IT is collaborating with one of the world's largest IT products distributors. Our client provides a broad range of product lines, logistics capabilities and value-added services that enable technology manufacturers and resellers.

Currently, we are looking for a Field Service Engineering with experience on second level of client´s support to join the team in the company´s offices in Barcelona.

Key Duties and Responsibilities:

• Maintain applications on end user devices: install/uninstall, troubleshoot, data recovery and maintain applications, products and equipment.

• Maintain the estate of end user devices:

Identify, analyse and repair equipment failures. Order and replace parts/material as needed.

• Maintain other equipment including printers, scanners, warehouse equipment such as RDTs, etc.

• Be the local hands and eyes for network and server equipment based locally.

• Determine, recommend and test which products or software best suit our customers’ needs.

• Provides training guidance to end-users, ensuring delivery of high quality and proactive support.

• Escalate incidents to next level support when the solution is unknown or cannot be solved within defined time frames

Required Skills:

• Provide first and second level support for incidents and service requests.

• Perform problem resolution and more complex investigation into incidents.

• Experienced working in an international environment.

• High level of English and French is mandatory.

What we offer:

• Opportunity to gain working experience in an international labour market

• Possibility of working remotely

If you are interested in this position, feel free to contact us!

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