O-97 Customer Relationship Lead - PagoNxt Payments Hub

O-97 Customer Relationship Lead - PagoNxt Payments Hub

26 mar
Banco Santander
Boadilla del Monte

26 mar

Banco Santander

Boadilla del Monte

PagoNxt is looking for a RELATIONSHIP BUSINESS MANAGER, based in our MADRID office.

PagoNxt (a Santander company) incorporates the most disruptive payment businesses, creating one of the world’s largest private fintech.

We operate in three business areas:

- Merchant Solutions, for merchants and acquirers

- Trade Solutions, for corporates and SMEs

- Consumer Solutions, digital products and services for individuals

This role will be part of our Trade Solutions team, responsible for delivering fast, efficient trade & supply chain finance, FX management, and trade support services, both for corporates and SMEs.

It is an exciting time to join this newly launched company, with the backing of Santander.

We'll value your commitment to our shared success and you’ll benefit from a dynamic, fast changing working environment with opportunities for career development and ongoing training and support.

Santander is proud of being an organization where there are equal opportunities regardless of gender identity, culture and disability. Our mission is to contribute to help more people and business prosper.


As a Business Relationship Manager, you will Responsible for the relationship with Santander banks, covering the outsourcing of payments from the Banks to the Payment Hub. Starting with Santander Corporate and Investment Banking and Santander UK, with future growth planned.

We need someone like you to help us in different fronts:

- Primary point of contact for bank customers within Payment Hub.

- Identification of addtional business or partnership opportunities

- Risk management of customer throughout the lifecycle

- Owner of customer delight moments and for turning customer problems into moments of customer satisfaction Senior Stakeholder Management within the customer business

- Development of business cases, and responsible for delivery of revenues within Payments Hub and benefits within the customer bank

- Define migrations and oversee process for service delivery once migrations completed

- Lead contractual negotiations




- +3-10 years in B2B customer management



- University degree


- MBA will be a plus


- High level of English and Spanish will be a plus.


- Available for extensive travel


PagoNxt is an autonomous company within Grupo Santander. This brings us the opportunity to work as a fintech with faster processes and a fully digital ecosystem.

Our team members come from very different types of companies, including banks, tech companies, trade companies, startups, and consulting firms.

We believe in the power of diversity in backgrounds, nationality, gender, and more.

Join us.

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