Workday Support Specialist (Latam) YS061

Workday Support Specialist (Latam) YS061

09 feb
|
ACCIONA
|
Madrid

09 feb

ACCIONA

Madrid

Descripción del puesto



Mission: Workday Support Specialist is the responsible for providing assistance and support for Tier 0 and 1 regarding Workday HCM. Besides other Workday related tasks, the main object is the close monitoring of issues and requests and ticket handling related to Workday HCM System via Service Now Ticketing tool. The role requires proven analytical and customer care skills. Responsibilities: Provides day to day support in HR technology solutions related to Workday including researching and resolving problems, unexpected results,

or process flaws..Ticket handling (ticket monitoring and triage in Service Now).Serves as consultative partner to HR/Payroll teams in EMEA/APAC/Americas to enhance local operations and employee experience.Identifies and researches issues/system defects (with/without assistance) and provides solutions/recommendations by analyzing patterns and customer needs.Performs system testing and coordinates user testing and acceptance.Provides resolution in accordance with due dates and documents Job aids and SOPs if necessary. Escalates issues as appropriate to Workday IT/Configuration Department and Global Process Owners.Works with other internal resources to develop user procedures and guidelines.Ability to help internal customers resolving functional requirements/issues requiring depth expertise in Workday solutions.Comprehension of business process configuration, validation/condition rules and set up. Knowledge of Workday Security and Reporting Ability to prepare reports based on information extracted from different data sourcesKnowledge in creating and troubleshooting EIBs (Enterprise Interface Builder)Payroll knowledge/experience will be nice to have.Strong verbal and written communication skills.Good team worker Strong attention to detail and problem-solving skills.Experience dealing with users, managers and directors from all over the world.Ability to prioritize workload and provide timely follow-up and resolution.Ability to work effectively in a fast paced, team oriented global environment and handle multiple tasks.Proactive attitude and ability to forecast possible issues/errors in the system.



Requisitos del candidato



Education and Experience: Secondary / Vocational EducationLanguages: Spanish and English. Other languages such German and Portuguese are a plus.At least 2 years of experience in Shared Service Center operations with relevant experience in HCM Support (Workday, Success Factors, SAP, etc)

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