Partner Solution Expert (S-690)

Partner Solution Expert (S-690)

09 feb
|
McAfee
|
Madrid

09 feb

McAfee

Madrid

Role Overview:



The Partner Solution Expert (PSE) reports into the Partner Product Solutions team in the Consumer Department of McAfee. You will manage partner portfolios. Within McAfee, Consumer Division, the TSM will be both a solution expert and a technical implementation lead.

As part of McAfee, our mission is to secure consumers applying our product portfolio. We work with major Service Providers - including Telco Operators, MSOs, Mobile Carriers and other Internet Service Providers (ISPs) to increase our products for the needs of our partners.

A PSE gathers Partner Product Requirements, Product Delivery of the technical relationship for ISP Partners.

This is a senior position as it requires direct customer interaction and technical support. Main goals of the position will be to quickly learn the partner specific environments and lead the technical interactions on the product deliveries. In the role you will also understand the products delivered, the integration flows with the ISP's environment and will be in working directly with McAfee Engineering to troubleshoot and improve any issues.

Along with an assessment of the technical skills required, you will be assessed on their with customers. Being able to manage the partner relationship through the ability to understand their requirements is as essential as the required technical skills.

The role includes researching and validating implementation requirements, documenting market and product requirements and promoting the partner management program within the internal organizations





Company Overview



From device to cloud, McAfee provides market-leading cybersecurity solutions for both business and consumers. We help businesses orchestrate cyber environments that are truly integrated, where protection, detection, and correction of security threats happen simultaneously. For consumers, McAfee secures your devices against viruses, malware, and other threats, both at home and away. We want to continue to shape the future of cybersecurity by working together to build best in class products and solutions.



Required Qualifications:



- Must be fluent in both English and Spanish

- You have experience working with ISP

- Customer-facing management experience (2+ years)

- Product and Project management experience

- Solution design and specification, including providing cost / effort assessment to Sales teams.

- Lead technical solution engagement through pre-sales, proof of concept and delivery phase.

- Operate as Consumer Security technology expert in McAfee.



Candidate background



You have excellent written, presentation,, technical solutioning and program management skills.



Your are effective at both the executive and individual contributor levels with7+ Years in a customer-facing role. You have worked with all kinds of audiences that range from engineers to executives.



Background in Service Provider and Mobile Operator environments with Security Services or other Consumer Products.



You are familiar with typical software lifecycle management and working with and distributed engineering organizations. Your background includes understanding about IP networking, virtualization concepts and cloud based architecture in ISPs network,



Background of home devices, home routers/gateways and home security aspects will be an additional benefit, including systems knowledge in at least one of the platforms: Windows, Unix, Android, iOS



Mobile and web services-based technology knowledge. Technical background with understanding of web technologies, i.e. HTML, .NET, ASP, JavaScript, and XML.



Ideally have a Bachelor's in Computer Science, Engineering, or equivalent degree.



About McAfee:



From device to cloud, McAfee provides market-leading cybersecurity solutions for both business and consumers. McAfee helps businesses orchestrate cyber environments that are truly integrated, where protection, detection, and correction of security threats happen simultaneously and collaboratively. For consumers, McAfee secures protects consumers privacy, identity and security s against attacks, malware, and other threats at home and away. With the mission of capturing the biggest market share in the area of cyber security, network security, endpoint security, threat research, malware research, cloud security, we work towards a common goal of shaping our future by building best in class cyber security solutions.



McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.



Company Benefits and Perks:



We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.



- Pension and Retirement Plans

- Medical, Dental and Vision Coverage

- Paid Time Off

- Paid Parental Leave

- Support for Community Involvement



We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

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