(BP39) Service Delivery Engineer - Genesys Cloud

(BP39) Service Delivery Engineer - Genesys Cloud

09 feb
|
IWG
|
Barcelona

09 feb

IWG

Barcelona

Job Title:



Service Delivery Engineer a€“ Genesys Cloud



Location :



Barcelona



About the company



IWG is the global operator of leading workspace providers. Our companies help more than 2.5 million people and their businesses to work more productively. We do so by providing a choice of professional, inspiring and collaborative workspaces, communities and services.



Digitalization and new technologies are transforming the world of work. People want the personal productivity benefits of living and working how and where they want. Businesses want the financial and strategic benefits. Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations.

They want workspaces and communities to match their needs. They want choice.



Through our companies we provide that choice, and serve the whole world of work: Regus, Spaces, No18, HQ and Signature. We create personal, financial and strategic value for businesses of every size. From some of the most exciting companies and well-known organizations on the planet, to individuals and the next generation of industry leaders. All of them harness the power of flexible working to increase their productivity, efficiency, agility and market proximity.



Join us at .



Responsibilities:



- Dialler set up/implementation according to design of the System Owner.

- Maintaining the Dialler Call Service and outbound campaigns

- Ensuring the mapping between Dynamics, Middle Tier and PureCloud goes as PureCloud and Business require.

- Daily monitoring of the different dialling campaigns a€“ for all 4 hubs + Japan

- Regular re-cycling of all the campaigns in the dialler a€“ refreshing based agent availability, agent productivity and business needs a€“ for all 4 hubs + Japan

- Provide support during all tests and pilots run by the business involving PureCloud (not only the dialler)

- Continued analysis on dialler performance

- Provide PureCloud L3 support

- Vendor Management

- Improve and maintain processes



Experience and Knowledge





- Bachelora€™s Degree in relevant field (or equivalent experience)

- Demonstrable previous experience working with telephony or contact centre technology

- Experience problem solving and investigating at pace while simultaneously engaging and updating business stakeholders

- Exposure to vendors

- Experience with multiple projects/ activities at any point in time

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