(SKI-63) - Technical Support Advisor - UK Market

(SKI-63) - Technical Support Advisor - UK Market

09 feb
|
Webhelp Spain
|
Andalucía

09 feb

Webhelp Spain

Andalucía

The advisor is responsible for the handling of technical customer contacts for a variety of products mainly inbound via different communication canals He she must give information in a practical and clear manner within the set parameters This advisor must also answer questions concerning specific procedures and services Main tasks- In a correct customer friendly and efficient manner answer and or solve complex technical questions or problems posed by customers via telephone or email - Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions - Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems - Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered - Keep up to date with all new developments in the technical area networks and consumer electronics relating to the position We offer-Full-time (39 hours week) and long-term Contract-Schedule from Monday to Friday from 9 30 to 19-Salary 16 732 21 Euros gross year up to 1 800 Euros gross year in bonus-Opportunity to join an international companyRequirements- Native level of English- A strong technical affinity experience in technical field is a plus- Knowledge of network architecture and Consumer Electronics products (wireless audio smart displays etc )- A good understanding of the MS Office environment is essential - Good telephone etiquette - Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age disability ethnic marital status gender nationality ideology politic race religion and sexual orientation

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https://www.kitempleo.es/empleo/16519676/ski-63-technical-support-advisor-market-andalucia/?utm_source=html

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