Service Readiness, Lead Specialist HFK-598

Service Readiness, Lead Specialist HFK-598

11 ene
|
NGA Human Resources
|
Madrid

11 ene

NGA Human Resources

Madrid

I. GENERAL INFORMATION



Role



Senior Project Manager



Reporting To



GPMO



Direct Reports



None



II. ROLE DESCRIPTION



Overall objective of the Role



The Project Manager is responsible for delivery of small scale, low impact Service Readiness projects. In the main the project scope will be to implement HR/Payroll services to clients but the scope will vary depending on the business requirements.



Main Responsibilities





Delivery Key responsibilities:

Manages the end to end project life cycle for NGA projects ensuring that delivery is in accordance with budget, timeline and is of the required quality standards to meet client expectations.



Manages project deliverables,

scope and expectations actively communicates and engages with sponsors, Project Boards, upper management and executives



Interfaces independently with all functional and business areas/ groups affected by the project, including senior and/or executive management



Works closely with Resource Managers to ensure adequate allocation of resources to projects is being managed



Develops and tracks to detailed project plans, including schedules, cost estimates, resource plans, communication plans, risk mitigation plans and issue resolution plans



Makes project decisions and recommendations to management about schedules, prioritization, and resource allocation with input from others as needed



Communicates and reports status to executives and all other stakeholders e.g., Status Reports, Executive Briefings



Employs project management best practice methodologies working within a framework that includes process definition, templates, tools and NGAs standards



Managing the project budget working closely with the finance team to manage and report on the project financials including the estimates created during the funding process, the on-going allocation of financial resources and the regular reporting of the state of the project financials



Ensuring C-sat meets the agreed target, taking ownership with the AD, to drive improved customer satisfaction at both a project and exec level



Monitors the project deliverables are within NGAs standard delivery model and deviations are identified and reported



Driving CRs through changes to agreed standard/contract, mitigating any commercial risk



Working with third party providers to deliver contractual commitments



Main Accountabilities





To ensure that compliance to NGA standards is adhered to across the projects being delivered



To ensure that issues are escalated through the appropriate channels for support in resolution and to raise senior management awareness



To share best practice and key learnings to support continuous improvement



To deliver project reporting and maintain systems of information in accordance with NGA standards



Key Criteria to monitor performance



Compliance to SR Standards including;



Completion of mandatory training,



Time recording and approval,



Adoption of NGA standard methodology



Quality review and lessons learned process



Customer Satisfaction (CSAT) outcomes



Project Delivery Outcomes (Budget, Timeline, Quality Standards)





NGA Core Competencies



Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results. Has a positive sense of humour & outlook.



Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement.



Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities.



Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach Importante empresa client requirements and NGA priorities.



Be Effective - Demonstrate knowledge of the NGA Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way.



Service Readiness Competencies



Commerciality - Be commercially aware and adhere to NGA Way



Technical - Understand the technical solutions required to deliver



Project Management - Apply effective methodology





REQUIRED EXPERIENCE



Professional /



Job Experience



Essential



At least 10 years experience in project management



Willingness to travel



Managing budgets of in excess of R1m



Vendor management experience



Fluent in English (written, oral)



Experience within the HR-domain





Desirable



HR Consulting, payroll and outsourcing industry experience





Academic Degree



Education and Training



Essential



Master degree





Desirable



HR/Payroll Qualification



Knowledge of NGA systems, processes and procedures

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.es/empleo/16136568/service-readiness-lead-specialist-hfk-598-madrid/?utm_source=html

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