Service Readiness, Lead Specialist HFK-598
Service Readiness, Lead Specialist HFK-598
11 ene
NGA Human Resources
Madrid
I. GENERAL INFORMATION
Role
Senior Project Manager
Reporting To
GPMO
Direct Reports
None
II. ROLE DESCRIPTION
Overall objective of the Role
The Project Manager is responsible for delivery of small scale, low impact Service Readiness projects. In the main the project scope will be to implement HR/Payroll services to clients but the scope will vary depending on the business requirements.
Main Responsibilities
Delivery Key responsibilities:
Manages the end to end project life cycle for NGA projects ensuring that delivery is in accordance with budget, timeline and is of the required quality standards to meet client expectations.
Manages project deliverables,
scope and expectations actively communicates and engages with sponsors, Project Boards, upper management and executives
Interfaces independently with all functional and business areas/ groups affected by the project, including senior and/or executive management
Works closely with Resource Managers to ensure adequate allocation of resources to projects is being managed
Develops and tracks to detailed project plans, including schedules, cost estimates, resource plans, communication plans, risk mitigation plans and issue resolution plans
Makes project decisions and recommendations to management about schedules, prioritization, and resource allocation with input from others as needed
Communicates and reports status to executives and all other stakeholders e.g., Status Reports, Executive Briefings
Employs project management best practice methodologies working within a framework that includes process definition, templates, tools and NGAs standards
Managing the project budget working closely with the finance team to manage and report on the project financials including the estimates created during the funding process, the on-going allocation of financial resources and the regular reporting of the state of the project financials
Ensuring C-sat meets the agreed target, taking ownership with the AD, to drive improved customer satisfaction at both a project and exec level
Monitors the project deliverables are within NGAs standard delivery model and deviations are identified and reported
Driving CRs through changes to agreed standard/contract, mitigating any commercial risk
Working with third party providers to deliver contractual commitments
Main Accountabilities
To ensure that compliance to NGA standards is adhered to across the projects being delivered
To ensure that issues are escalated through the appropriate channels for support in resolution and to raise senior management awareness
To share best practice and key learnings to support continuous improvement
To deliver project reporting and maintain systems of information in accordance with NGA standards
Key Criteria to monitor performance
Compliance to SR Standards including;
Completion of mandatory training,
Time recording and approval,
Adoption of NGA standard methodology
Quality review and lessons learned process
Customer Satisfaction (CSAT) outcomes
Project Delivery Outcomes (Budget, Timeline, Quality Standards)
NGA Core Competencies
Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results. Has a positive sense of humour & outlook.
Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement.
Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities.
Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach Importante empresa client requirements and NGA priorities.
Be Effective - Demonstrate knowledge of the NGA Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way.
Service Readiness Competencies
Commerciality - Be commercially aware and adhere to NGA Way
Technical - Understand the technical solutions required to deliver
Project Management - Apply effective methodology
REQUIRED EXPERIENCE
Professional /
Job Experience
Essential
At least 10 years experience in project management
Willingness to travel
Managing budgets of in excess of R1m
Vendor management experience
Fluent in English (written, oral)
Experience within the HR-domain
Desirable
HR Consulting, payroll and outsourcing industry experience
Academic Degree
Education and Training
Essential
Master degree
Desirable
HR/Payroll Qualification
Knowledge of NGA systems, processes and procedures
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.
