HM130 - Helpdesk Agent (English-French) Tenerife Santa Cruz de Tenerife

HM130 - Helpdesk Agent (English-French) Tenerife Santa Cruz de Tenerife

11 ene
|
Importante empresa
|
Santa Cruz de Tenerife

11 ene

Importante empresa

Santa Cruz de Tenerife

:

hasta el 26/12/



Funciones





Customer support agent (english - another language) Tenerife

We are seeking energetic, vibrant speaking Level 1 Helpdesk agent to work in our new and expanding Flag-ship center located in different sites, the most usual sites is Tenerife, Spain.

Responsibilities

Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.

Identify, evaluate and prioritize customer problems and complaints.

Analyze customer problems and formulate plans of resolution.

Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.

Evaluate new services,

processes and technologies introduced at the helpdesk.

Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements

Work with departmental staff to promote, develop, and maintain strong customer service values.

Escalate unresolved issues to support leads, designated (Client) service group.

Requirements

Mandatory languages (fluent):

Main language - English (Valuable:

Spanish)

Basic PC Skills

Good communication skills

Availability to work in shifts:

7x24 (40 hours per week - 5 days per week)

Advanced experience in Organization Development:

Service Orientation, Insight, Proactive Cooperation

Baic understanding of the principles, theories, and practices of group dynamics and/or team development

Basic Business Development:

, Results Focused, Initiative

Customer-oriented

We offer:

. Permanent contract

. Development in an international environment and training

. Salary band:

13.300 b/a

. Location:

Tenerife (Spain) Now is online.



Requisitos





Mandatory languages (fluent):

Main language - English (Valuable:

Spanish)

Basic PC Skills

Good communication skills

Availability to work in shifts:

7x24 (40 hours per week - 5 days per week)

Advanced experience in Organization Development:

Service Orientation, Insight, Proactive Cooperation

Baic understanding of the principles, theories, and practices of group dynamics and/or team development

Basic Business Development:

, Results Focused, Initiative

Customer-oriented

Área





Atención al cliente



Categoría o nivel





Empleados



N Vacantes





2

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