HM130 - Helpdesk Agent (English-French) Tenerife Santa Cruz de Tenerife
HM130 - Helpdesk Agent (English-French) Tenerife Santa Cruz de Tenerife
11 ene
Importante empresa
Santa Cruz de Tenerife
:
hasta el 26/12/
Funciones
Customer support agent (english - another language) Tenerife
We are seeking energetic, vibrant speaking Level 1 Helpdesk agent to work in our new and expanding Flag-ship center located in different sites, the most usual sites is Tenerife, Spain.
Responsibilities
Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
Identify, evaluate and prioritize customer problems and complaints.
Analyze customer problems and formulate plans of resolution.
Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
Evaluate new services,
processes and technologies introduced at the helpdesk.
Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
Work with departmental staff to promote, develop, and maintain strong customer service values.
Escalate unresolved issues to support leads, designated (Client) service group.
Requirements
Mandatory languages (fluent):
Main language - English (Valuable:
Spanish)
Basic PC Skills
Good communication skills
Availability to work in shifts:
7x24 (40 hours per week - 5 days per week)
Advanced experience in Organization Development:
Service Orientation, Insight, Proactive Cooperation
Baic understanding of the principles, theories, and practices of group dynamics and/or team development
Basic Business Development:
, Results Focused, Initiative
Customer-oriented
We offer:
. Permanent contract
. Development in an international environment and training
. Salary band:
13.300 b/a
. Location:
Tenerife (Spain) Now is online.
Requisitos
Mandatory languages (fluent):
Main language - English (Valuable:
Spanish)
Basic PC Skills
Good communication skills
Availability to work in shifts:
7x24 (40 hours per week - 5 days per week)
Advanced experience in Organization Development:
Service Orientation, Insight, Proactive Cooperation
Baic understanding of the principles, theories, and practices of group dynamics and/or team development
Basic Business Development:
, Results Focused, Initiative
Customer-oriented
Área
Atención al cliente
Categoría o nivel
Empleados
N Vacantes
2
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