(AC-248) Customer Service Coordinator, Spain & Portugal

(AC-248) Customer Service Coordinator, Spain & Portugal

07 ene
|
BorgWarner
|
Madrid

07 ene

BorgWarner

Madrid

Working within the Southern Europe Aftermarket Team to provide excellent customer service to all EMEA customers including specific responsibility for Spain & Portugal regions.



Key Responsibilities:



- Ensure all customer orders & enquiries are processed within 24 hours of receipt. Review regularly with the team to ensure compliance.

- Liaise with sales department on a regular basis to ensure customer expectations are being met.

- Verify all electronically transmitted customer orders are loaded correctly and shipped in accordance with the customers requirements.

- Pipeline review daily to maximise sales & eliminate problems with orders.

- Processes.

Work with the EMEA published processes to ensure good practice is maintained.

- Discrepancies - review & report on outstanding discrepancies to ensure they are closed out within 72 hours of being logged.

- Customer complaints. Ensure all customer complaints are logged within 12 hours of receipt. Review & report on outstanding issues which have not been resolved.

- Ensure all calls are answered within 3 rings.

- Work with the team to ensure adequate cover is provided at all times for customers calls.



Job Requirements and Qualifications



- High level of communication skills.

- Customer service experience in a commercial environment.

- Languages: Spanish native, English fluent (not mandatory)

- SAP PR1

- Excel intermediate

- High level of customer facing communication skills.

- Product knowledge an advantage.

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.es/empleo/16095355/ac-248-customer-service-coordinator-spain-portugal-madrid/?utm_source=html

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