G-311 - Enterprise Customer Success Manager Talent Community

G-311 - Enterprise Customer Success Manager Talent Community

05 ene
|
Empresa reconocida
|
Barcelona

05 ene

Empresa reconocida

Barcelona

Job Description for Advertising PurposesJoin our Enterprise Customer Success Talent Community!PTC is not currently hiring for this role; however, we are always looking for talented people globally! Our Customer Success Management team is built up of creative and passionate individuals, who make up a dynamic, industry-leading team that is laser-focused on developing and delivering memorable customer experiences. Team members need to understand all matters specific to our customers and collaborate cross-functionally to ensure their success in adopting our platforms. This is an exciting team that works closely with senior leaders, by providing guidance to executives, program, and technical teams,

as well as acting as the voice of the customer within PTC.What we do:Lead client onboarding experience, adoption and expansion.Develop deep empathetic understanding of the customer, software use cases, and pain points.Build strong customer relationships that will ensure satisfaction and drive ROI, retention, and growth.Act as the voice of your customers internally in the business and product realms, listening to and communicating their feedback.Ensure proper onboarding and training of customer as well as the adoption of features that will ensure the realization of value.Review and negotiate renewal of licenses and ensure retention of the companies in your portfolio.Identify incremental opportunities within and across other business units, working closely with Sales to pursue and win these.Effectively navigate internally and cross-functionally to ensure both customer needs and business needs are met.Preferred Skills and Experience:Excellent written and verbal communication skills, adaptable to various communication styles.Organized, detail-oriented, and thorough.Experience with or exposure to CRM tools (such as Salesforce, Zendesk, JIRA, or other Customer Success tools).Strong project management and organizational skills, ability to define a complex implementation or customization plan with very minimal guidance.Results and solution oriented.Excellent customer relationship skills, ability to grow and retain accounts, and quickly identify and communicate potential risks and issues.Fast paced, client focused environment.Basic Qualifications:5+ years proven track record of measurable success in strategic customer account management and development within the service industry, specifically working with larger clientsExperience working in a high-growth SaaS environment.Fluent level of English and bilingual skills in another European language.PTC Company DescriptionAbout PTC (NASDAQ: PTC)PTC unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. With PTC, and its partner ecosystem, manufacturers can capitalize on the promise of today’s new technology to drive digital transformation.RegionEuropePTC OrgONS - Onshape Job CategoryConsulting ServicesJob TypeTalent Community Country-City: ESP-BarcelonaJob Req Number: 34156BR



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