DescriptionWe are papernestWe have a dream: a world without paperwork. A world where administration phobics like us live finally protected from the anguish of the form filling and surcharges for late payments.On the other hand, we will not lie to you, there is much work to do. That’s why we are looking for committed, creative, and enthusiastic people like you.Since 2015, we’ve been working hard. In France there are 4+ million moves per year, and 76% of people feel stressed about moving - this is the big problem we decided to solve. As a result, we have created the only platform that allows you to transfer all your contracts when you move, 100% free, 100% online. Celebrating our fifth anniversary, we have more than 650+ employees,
based in Paris and Barcelona; and we have been serving over 500,000 users in France, Spain, UK and Italy.We think big: bubbling ideas all around the world towards a future where our entire administrative life is as simple as a single click.As a Workforce Management Team Leader you’ll have a central position in our operational delivery being responsible for producing accurate forecasts and administering our ambitious capacity plan. You’ll have to convey the papernest mindset and ambition to your team, and deliver scheduling for more than 600 hundreds employees.In order to do so you’ll have to coordinate forecasts, scheduling, and real time monitoring.Deploy our operational roadmap. You’ll be responsible for meeting our QoS objectives, and designing our international (5 countries) planning strategy.Define agent requirements according to the levels of service committed through the realization of different forecasting and planning scenarios. Deliver a clear recruitment plan with talent acquisition and operational managers.Manage WFM Analytics and reporting, and monitor on an intraday and daily basis our forecasts assumptions. You’ll have to monitor very closely any KPIs that impact our QoS and Productivity. Take any corrective action that is needed in case of a deviation.Feed and monitor our external partners with forecasts and objectives. You’ll be the owner of the relationship with their WFM Team, and for reviewing with them any deviation.Responsible for scheduling 500 agents, you can understand and take in hand very quickly our current scheduling tool and make it fit perfectly with our needs.Responsible for all the WFM communications we might need to send (Holidays, Bank Holidays…), you’ll have to make sure that all production decisions that might impact staffing are duly reported to the WFM team.Manage and structure WFM Team. Coordinate and streamline communication with operational and marketing teams.Follow-up with papernest growth and new challenges coming in next few months : + 200 employees to schedule, a new WFM tool to deploy and integrate into our current infrastructure and structure WFM Team !RequirementsAt least 5 years of experience in WFMA managerial experiencePerfect English speaking is compulsory, French Speaking is a plusKPI’s & data-driven mindsetExcellent mastering of Excel / GsheetGreat sense of communicationGood knowledge of spanish labor legislationBenefitsWhy papernest?You will be working with talented, smart, and great peopleYou will have high responsibility and autonomy to make as much impact as you can imagineYou will be working in a fast-growing and internationally expanding company with great opportunities for you to step up in your careerYou will work in a meritocracy with test-and-learn and fear-nothing attitude where truths rule and politics have no spaceAnd not mention our much loved monthly theme paper-party and other eventsYour manager You will be managed by Pauline, our Operations Data Analyst. As comfortable on a football field as on a dataset, Pauline knows how to juggle operational urgency and analytical distance. For more than 2 years in papernest, the database holds no more secrets for her, and she will know how to sharpen your analytical mind and make you a SQL champion!Selection processFirst call with the recruitment teamAn Excel testInterview with Pauline (Your future manager)Interview with Clément (Barcelona site director)Interview with Quentin (Head of Operations) If this challenge is yours, we look forward to meeting you! Job SummaryID: AB98450009Department: OPSType: full time
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