[IV-964] | Learning & Development Program Manager

[IV-964] | Learning & Development Program Manager

05 ene
Importante empresa

05 ene

Importante empresa


If you want to join a dynamic, creative team that is making history and breaking new ground for Amazon, this is the place for you. We are looking for an entrepreneurial, analytical, and inventive Learning and Development Program Manager to help us make Amazon a place that customers love to shop. The Learning team will provide a variety of learning, performance support and career development offerings including technical training, individual on boarding, management/leadership development and employee experience (EX) initiatives.The L&D; Program Manager will play a key role in building, coordinating and delivering a full curriculum of programs, including function-specific, Amazon corporate-led and externally-sourced content.

The incumbent will work closely with the business stakeholders and operations leadership to set learning and EX strategy, build and deliver programs, and evaluate effectiveness and impact. Coordination with corporate learning & development teams will be critical in order to influence and effectively use various learning technologies, including the learning management system, knowledge libraries and eLearning design/delivery.Primary responsibilities include:

- Collaborate with leadership teams to establish and communicate program management

- Lead learning and EX projects that require significant ingenuity and innovation to deploy

- Personally facilitate learning programs and create content as needed

- Develop and experiment with new learning solutions and create intellectual property that advances the impact for learners

- Build and manage a comprehensive set of analytics to measure learning and EX effectiveness and impact

- Communicate and guide access to programs; ensure key stakeholder understanding of the investment and impact of learning programs

- Ensure high quality, consistent and innovative approaches for delivering programs

- Regular travel to partner with dispersed teams, assess program impact and gain feedbackBasic qualifications

- 5+ years of experience managing learning, leadership and/or professional development programs

- Professional L&D; qualifications or undergraduate degree in related field

- Strong background in the design and development of functional/technical training programs and curriculum materials for dispersed audiences

- Experience in delivering a blended learning environment including: eLearning, virtual training and distance learning methods, classroom/instructor-led training, and on-the-job training/mentoring.

- Demonstrated expertise in program and project management around multiple, concurrent projects; includes process improvement efforts and strong change management capability

- Able to personally facilitate learning programs and create content as neededPreferred qualification

- Formal training or education in adult learning, instructional design, training delivery, and training evaluation is desirable

- Experience working with industry standard Learning Management Systems (LMS) and reporting/measuring training results and learning impact; strong technical aptitude in the learning and development function

- eLearning publishing and learning assessments development experience

- Demonstrated obsession regarding the customer experience

- Experience working in consumer electronics, e-commerce, or retail organizations

- A working knowledge of smart home products and technologies

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