Who We AreThe EU Partner Operations team enables the commercial success of Wayfair by guiding and supporting our supplier partners towards the supply chain set up and performance that unlocks their success in the online market. As a Director of Partner Operations, you will be the owner of a large portfolio of businesses and will be responsible for scaling key categories and suppliers - solving complex business problems across operations, logistics, technology to achieve hyper growth. Being a part of Partner Operations means you enjoy setting and driving a vision and operating analytically to get results.
Strong communication is critical for your success given you will interact with almost every function and team at Wayfair and frequently engage in dialogue with Wayfair’s C-suite team and executives of our key supplier partners to ensure alignment is tight and priorities are agreed upon. You will closely partner with the leadership of the Category Management organization assuming the role of COO while they act as CEO for your respective businesses.Due to the importance of this role, we are looking for an experienced, entrepreneurial, data driven leader who can work well cross-functionally, develop and coach multiple high performing teams, build and articulate a strategic vision across multiple categories, and develop meaningful relationships with Wayfair’s supplier base. At Wayfair, we pride ourselves on having leaders who are “manager-doers”, enjoy getting their hands dirty, and love being a utility player. Their desire to understand not only Wayfair’s vision and strategy but also immerse themselves in day-to-day activities have made Wayfair successful and an amazing place to work.What You´ll DoBuild a high performing, dynamic team: Develop and manage multiple teams that work closely with executive leaders of our supplier partners and are able to execute on your vision and category specific strategies in the context of rapid growthEnable an unparalleled assortment: Collaborate with category management to build a comprehensive strategy that allows us to multiply our assortmentEnsure product availability at competitive cost: Work with suppliers to ensure they commit products to Wayfair and ensure they are correctly forward-positioned to meet the demand in our different geographical marketsCraft category specific supply chain solution: Assess current supply chain strategy and comprehend unit economics of different categories; partner with the operations team to optimize cost and speed of delivery, reduce damages, and unlock strategies that generate a game-changing competitive advantage and enduring customer satisfactionEmpower suppliers to make the right trade off decisions: Enable suppliers to navigate Wayfair supply chain capabilities (our service offering) vs. building out and improving their own capabilities that meet the expectations of the demanding online customerManage supplier stakeholders: Building long-term relationships and negotiate with new and existing supplier partners that are critical to category successEnable a diverse set of internal stakeholders: Execute a cohesive strategic plan in a matrix organization with ownership divided across specialized team which requires understanding, influencing, and motivating many different teams and individualsAssess performance and adapt strategy: Frequently deep dive into the performance of your business to understand what is and what is not working. Wayfair works fast and needs a leader who utilizes data to drive action and bring confidence to stakeholders that teams are focusing on the right priorities and areas of the businessWhat You´ll NeedExtensive relevant experience (12+ years), for instance in management consulting or similar industries and/or e-commerce; familiarity with supply chain operations, logistics, or home-related industries is a plusAbility to thrive in a high growth, entrepreneurial, and ambiguous environmentProven track record of leadership, taking ownership, and driving resultsAbility to develop, articulate, and execute strategyAbility to pivot priorities as data-led insights evolvePrior experience in recruiting and building high performance teamsAbility to multi-task and work well within a dynamic organizationComfort in technology-driven business environmentFull professional proficiency in German, Italian or Mandarin is a plus About UsWayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
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