[I404] - Technical Support 1st/2nd Level (French)

[I404] - Technical Support 1st/2nd Level (French)

21 nov
Blu Selection

21 nov

Blu Selection


Company Description

The Company.

Our client is a multicultural company specialized in selling IT services and products. We are looking for a technical support 1st/2nd level French native.

Job Description

The Job.

In this role, you will be a vital member of the technical team for the French market.

Your responsibilities:

– Solving problems of the first level on our products (hosting, email DNS,etc.)

– Respond to requests for information and assistance on administrative matters on products related to changes in modalities, registration, renewal or cancellation

– Scaling queries that cannot be solved within the first and second level team to our headquarters in English

– Advising the client in the processes of acquisition and renewal of the services of the company, as well as process your orders

– Identifying customer need and offer support in the purchase process, advising on the solution that best fits with your profile and requirement


The Profile.

– You have an up to native level of French and you are fluent in Spanish

– You have one year of experience in customer service

– You have a strong interest in IT field

– You have excellent communication and interpersonal skills

– You are a result-focused driven individual who takes pride in a high quality of work

– You are proactive, organized and a strong team player with high level of flexibility

Additional Information

The Offer.

– Salary based on level of experience + additional benefits (meal vouchers, English class…)

– International and multicultural environment

– Start date: ASAP

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