M254 | Account Manager (f/m/d) SPAIN

M254 | Account Manager (f/m/d) SPAIN

21 nov
Trusted Shops Iberia S.L.

21 nov

Trusted Shops Iberia S.L.


You are an entrepreneur and want to manage your portfolio as your own company. As an e-commerce professional, you know how to help your customers improve their business and you want them to be successful. This is a client-facing role, you are an excellent listener and your open mindset brings new ideas on the table to help your customers develop their shops and also identify opportunities to generate incremental revenue and long-term growth. You thrive in ambiguous situations, with the ability to be a self-starter and find solutions without guidance.


- Manage portfolio proactively:

You develop and maintain long-term relationships with your accounts to ensure their satisfaction and increase the value of your portfolio (From retention to expansion)

- Identify opportunities: You are fully aware of the objectives and the daily challenges of an online shop. You make sure your customers benefit from the best features, position our technology and liaise with our product teams to develop state-of-the art solutions

- Coordinate with other internal stakeholders to ensure a high quality and consistent service

- Collaborate closely with Sales and technical teams to easily onboard customers and develop relationships


- 3 years of experience in a relevant account management function

- Affinity or experience within e-commerce and/or software industry

- Native Spanish speaker, fluent English (other European language is a plus)

- Ideally you have good knowledge of shop software systems such as Magento and/or Prestashop or similar

- Pro-active and solution-oriented

- Best-in-class communication and presentation skills

- Good knowledge of MS Office and CRM solutions (Salesforce)

- Willing to travel (within Spain and to Germany)

What we offer:

- To be part of an international team full of enthusiasm and with the aim of making internet shopping more secure and reliable.

- An open-minded corporate culture, a dynamic environment and the opportunity to be part of a growing multinational company in the Spanish and European eCommerce sector

- Permanent contract at Europe’s trust brand for e-commerce in the center of Barcelona and an attractive remuneration package

- A pleasant working environment and friendly colleagues

- An intensive training program and learning opportunities

- You will learn how to actively manage your customers and how to make them more successful. We will also train you on how to successfully negotiate with e-commerce stakeholders at management level.

- In the framework of your training, you will get an extensive overview of our products and you will learn why trust is an important success factor in e-commerce.

- Flexible check-in and check-out times between 8:00 and 9:00 as a check-in time and between 17:00 and 18:00 as a check-out time

- Possibility of telecommuting

- Rest area with a ping-pong table

- Free fruit, water and coffee in the office

- Office in the centre of Barcelona with perfect transportation connection

- We firmly believe in our values:

- Mistakes? Eat them and learn from them!

- We always promote talent.

- We are passionate about results.

- We want to see our customers smile.

- We are authentic and honest.

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