[IA-361] | Technical Support Engineer

[IA-361] | Technical Support Engineer

21 nov
ION IP Optical Networks

21 nov

ION IP Optical Networks


About Nokia

At Nokia we create the technology to connect the world. Developing and delivering the industry's only end-to-end portfolio of network equipment, software, services and licensing that is available globally. Through our research teams, including the world-renowned Nokia Bell Labs, Nokia is leading the world to adopt end-to-end 5G networks that are faster, more secure and capable of revolutionizing lives, economies and societies. Nokia adheres to the highest ethical business standards as we create technology with social purpose, quality and integrity. A truly global company, we are 160 nationalities working in more than 100 countries.

Job Description:

At Nokia ION we are seeking a Telecommunications Support engineer to join our team based, Madrid, Spain.

We are looking for a dynamic and flexible person with a proactive approach to perform some technical activities (troubleshooting, testing, reporting) in the SDN networks to support our well-known clients based in Spain.

This is an excellent opportunity for a Technical Support Engineer to work with cutting edge technologies within SDN.

Job Responsibilities & Competencies:

- Plans, designs, test, execute, analyses, and reports on process improvements to gain fastest troubleshooting.

- Reviews network problems and ensures all learning’s are shared with appropriate stakeholders.

- Develops scripts/macros to perform health checks to speed up troubleshooting efforts.

- Provides technical guidance to avoid/minimize troubleshooting challenges.

- Performs lab testing to simulate customer network issues in order to address the root cause analysis and identify/develop the possible work around to mitigate the issues.

- Applies best practices and develop Troubleshooting Guides.

- Reviews recently published Technical Notes and Change Notes to ensure fastest problem solving when encountering known problems.

Requirements & qualifications:

- Languages: Fluent Spanish and Advanced English

- Networking knowledge in TCP/IP technologies:

- Routing Protocols: OSPF, BGP

- Security Protocols: IPSeC:WXLAN, NAT-T

- Transport Tunels: WXLAN, NAT-T

- Services Types: L2VPN, L3VPN, etc

- Networking knowledge in TCP/IP technologies:

- Linux

- Virtual environments (KVM, VMWRE)

- SD-WAN Networks

- Elasticsearch


- Certification required in IP/SDN:

- Nokia NRSI, or related certification like CCNA, JNCIE

- Nokia NRSII, CCNP, JNCIS- would be a plus

- Soft skills:

- Proactive

- Teamplayer

- Flexible (available 24/7 for emergencies rota, and to travel when required)

- Nice to have:

- Experience in IP y SDN

- Technical Support Experience

- IP Network Security

- Scripting: Perl, Python

- Troubleshooting: Wireshark

Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges. We act inclusively and respect the uniqueness of people. Nokia culture welcomes people as their true selves. Come create the technology to connect the world.

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