Our client is a multicultural company specialized in selling IT services and products. We are looking for a technical support 1st/2nd level French native.
In this role, you will be a vital member of the technical team for the French market.
– Solving problems of the first level on our products (hosting, email DNS,etc.)
– Respond to requests for information and assistance on administrative matters on products related to changes in modalities, registration, renewal or cancellation
– Scaling queries that cannot be solved within the first and second level team to our headquarters in English
– Advising the client in the processes of acquisition and renewal of the services of the company, as well as process your orders
– Identifying customer need and offer support in the purchase process, advising on the solution that best fits with your profile and requirement
– You have an up to native level of French and you are fluent in Spanish
– You have one year of experience in customer service
– You have a strong interest in IT field
– You have excellent communication and interpersonal skills
– You are a result-focused driven individual who takes pride in a high quality of work
– You are proactive, organized and a strong team player with high level of flexibility
– Salary based on level of experience + additional benefits (meal vouchers, English class…)
– International and multicultural environment
– Start date: ASAP
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.
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