Customer Service (polish) – Helpdesk | G775

Customer Service (polish) – Helpdesk | G775

04 nov
|
LOU Headhunting
|
Barcelona

04 nov

LOU Headhunting

Barcelona

We are looking for a polish professional who will offer service to customer users internationally.



TASKS:



- User support complying with the agreements and SLAs agreed with the client.

- Resolve technical incidents of users linked to office and production environments.

- Categorize, prioritize and scale incidents and user requests.

- Monitor the status of incidents and requests, maintaining contact with the user.

- Document resolution of incidents, requests and quality procedures.

- Main technologies:

- Ticketing tools.

- OS Windows.

- Hardware: Tablet, PC, laptop, smartphone.

- Printing (printers and labels “picking”).

- Alarm monitoring.



SKILLS:





- 1 year of experience in a similar role as helpdesk technician or customer service.

- Languages: Polish and English. Spanish will be a plus.

- Proactive, adaptability, autonomy.



SCHEDULE:



- 08-17h / 09-18h from monday to friday.

- Ocasionally from 06am-2pm, or 2pm-10pm

- Own car is essential to comute to the company when the confination end up.



CONDITIONS:



- Flexible compensation plan (free of income tax) where we provide you with medical insurance, public transport ticket and childcare check.

- Discounts on physiotherapy center and gym network.

- Training catalog.



Job Types: Full-time, Permanent



Salary: 19,000.00€ - 20,000.00€ per year



Experience:



- Customer Service or Helpdesk: 2 years (Preferred)



Language:



- English (Preferred)

- Spanish (Preferred)

- Polish (Required)



Work Remotely:



- Temporarily due to COVID-19

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.es/empleo/15282290/customer-service-polish-helpdesk-g775-barcelona/?utm_source=html

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