Customer Success Manager Spain - Based in Madrid (OY-29)

Customer Success Manager Spain - Based in Madrid (OY-29)

31 ago

31 ago



Company Description

MANGOPAY was created in 2012 and is one the fastest growing Fintech in Europe. The spanish office has just been created. Join the new team!

MANGOPAY is an end-to-end payment solution for Marketplaces, Crowdfunding and Fintech platforms. Unlike traditional payment solutions, MANGOPAY provides its customers with a developer-friendly API and a white-label solution that can be seamlessly integrated in your design. It enables platforms to accept multiple currencies and multiple payment methods online, hold the funds in segregated accounts and automate pay-outs.

Today, over 2,500 platforms use MANGOPAY’s white-label API. MANGOPAY is a brand of Leetchi Group and part of Credit Mutuel Arkéa.

It was granted an E-Money Issuer licence which is valid in all EEA countries.

Mangopay is in strong growth and continues to develop internationally with new subsidiaries in the Netherlands, Italy, Spain and Portugal. To intensify the development of our activities and best support entrepreneurs in Iberia, we are looking for a Customer Success Manager in Spain.

Job Description

Hello native Spanish candidate! Are you a customer oriented & coding friendly professional?

MANGOPAY is opening a Customer Success Manager (CSM) position. Reporting directly to the Country manager Iberia, this is your opportunity to participate on the signature of new businesses and increase the sales of existing customers by providing quality technical service & account management for prospects and clients in Spain

The missions

Take over and accelerate integration of the clients

- Provide a technical and functional expertise for the customers at all stages: pre-sales; integration; activity monitoring.

- Advise and propose the best workflow for the prospects’ business

- Analyse and follow the customer’s implementation

- Be reactive and efficient on customer requests

- Provide technical and functional workshops

Accompany clients in their fast growth

- Centralize, understand and rewrite techno-functional needs and participate in the prioritization for your market.

- Identify any recurring issues or needs and provide reports to the other members of the account team.

- Closely monitor the customer’s activity and performance, escalating issues to the appropriate teams and service providers

- Follow the customers’ business evolution as well as technical needs and escalate them to the teams in charge of the roadmap

You will actively participate in the development and success of MANGOPAY.


Preferred experience

- +2/3 years of experience in the B2B SaaS industry, or in a major digital player, or in a top tier consulting firm or the financial services industry.

- Good understanding of the Spanish online market - fintech industry would be really appreciated.

- You are a problem solver and like to sell;

- You are curious, rigorous, responsive;

- You’re a team player;

- You are confident with web technologies and problematics;

- You know how web coding works, even if you don’t have to code yourself;

- You have a thorough understanding of how a REST API works;

- Willingness to travel up in Spain – France and Europe

- And of course, you are 100% fluent in Spanish as well as in English. French would be a plus.

Additional Information

Recruitment process :

- HR Call

- Call or interview with our Country manager & Head of CSM

- Final interview with our Head of Western Europe or Chief Growth Officer

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