Customer Service Lead [E-706]

Customer Service Lead [E-706]

31 ago
|
Syngenta
|
Madrid

31 ago

Syngenta

Madrid

Syngenta is a leading agriculture company helping to improve global food security by enabling millions of farmers to make better use of available resources. Through world class science and innovative crop solutions, our 28,000 people in over 90 countries are working to transform how crops are grown. We are committed to rescuing land from degradation, enhancing biodiversity and revitalizing rural communities.



Purpose





- Perform the Order-to-Cash process in the BA (contracting, Order taking and processing, Credit Management, Delivery, billing, complaint handling and return)



- Support the Supply Chain Manager in the BU to deliver best in class customer service and support the sales activity in such way that Syngenta strategic goals are achieved.

- Follow the global/local processes in O2C in a compliant way and in alignment with the local requirements.





Accountabilities





- Is accountable that customer service processes are implemented and effectively operated with using proper systems and software.

- Support the Customer Service Specialist team in in order to grow and strengthen competencies needed to deliver tasks; monitoring customer contract management and ensuring that commercial policy, including price and rebates, is well applied.

- Drive the Customer Service team in the improvement activities around Customer operations process. She/he leads some of the Continuous Improvements projects in the area of supply processes impacting the O2C flow.

- Applies the Syngenta SOX standards in her/his daily activities.

- Collaborates with the Supply and Sales teams to provide the expected service level to the Syngenta’s customers. She/he can be part of the cross-functional processes decision making.

- Monitor progress in Customer Service activities with SMART KPI’s (OTIF, Open Orders, etc.)





People: 3 direct reports





Qualifications



Requirements





- University Degree



- Experience in Customer Service or Sales department roles (a minimum of 3 years’ experience)

- Fluent English and Spanish is a must.

- Business facing experience working with cross-disciplinary teams

- Commercial knowledge of the local business environment

- ERP knowledge; SAP and IBP knowledge is an advantage

- Experience in continuous improvement and operational excellence tools and methodology

- Experience in monitoring performance with KPI’s

- An understanding of the Agrobusiness would be valuable.





Primary Location: ESP-Madrid-Madrid



Other Locations: ESP-Sevilla-Sevilla



Job: P&S; - Supply & Logistics

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