Technical Support Engineer (h/m) Barcelona - [BJ641]

Technical Support Engineer (h/m) Barcelona - [BJ641]

31 ago
|
Page Personnel ETT
|
Barcelona

31 ago

Page Personnel ETT

Barcelona

The Technical Support Engineer (h/m) will perform Tier 3 technical support remotely, assistance to sales teams, while elaborating technical documentation, giving support to Product Managers.



The Technical Support Engineer (h/m) will perform the following tasks:

* Technical support (Tier 3), via telephone, mail and remote desktop (after-sales).

* Assistance/doubt-resolution to sales team on the products (pre-sales).

* Setup and maintenance of helpdesk tools.

* Follow-up of support cases requiring action.

* Elaboration of technical documentation such as user manuals, datasheets, application notes, FAQs, etc.

* Identification and reporting of deficiencies found in the technical documentation.



* Maintenance of external documentation related to assigned products.The Technical Support Engineer (h/m) must posses:

* Technical degree in Electronics or Telecommunication.

* MANDATORY: High level of English and Spanish languages.

* Knowledge of building automation protocols (KNX, BACnet, Modbus, LonWorks, MBUS, DALI...).

* Solid technical background in Field Bus Technologies for Home / Building Automation technologies.

* Strong documentation skills.

* Highly valuable be fluent in other languages: French, German, Portuguese, Arabic...

* Valuable previous experience as Product Engineer, Product Manager or Project Manager.

* Valuable previous experience in multi-protocol integrations.

* Valuable previous experience in HVAC solutions.

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.es/empleo/14304193/technical-support-engineer-barcelona-bj641-barcelona/?utm_source=html

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