[X83] | Application Services Manager

[X83] | Application Services Manager

31 ago
|
The Workshop
|
Málaga

31 ago

The Workshop

Málaga

Who we are



The Workshop is a tech company that develops incredible software for the online gaming industry. Living by the motto “Fearlessly Forward,” innovation is at the centre of everything we do, whether it’s our games, new products and technologies. We understand that great ideas come from great people, and great people thrive when they’re trusted to challenge, change, improve, and perfect our products and processes.Our strength lies in the diversity of our skills, and that comes from the diversity of our people. The Workshop is committed to being a diverse and inclusive workplace where we learn from each other, trust each other, and value collaboration. We welcome candidates of all genders, gender identity and expression,

sexual orientation, disability, physical appearance, body size, race, age, nationality, belief (or lack thereof,) and programming language preference. As an equal opportunity employer, we offer a pleasant, supportive place to work – whoever you are. It’s a place where you can try new ideas, take risks, and move Fearlessly Forward.



What you'll do



As The Application Services Manager, you will lead an expert team of IT Services specialists that are responsible for supporting and maintaining 24x7 mission critical systems, applications and services.



Alongside your peers, you will use your experience and expertise to jointly lead the Application Service teams and further develop and build their capabilities through coaching and mentoring. You will also be responsible for ensuring the tracked progress and completion of technical initiatives.

You will work closely with some of the brightest IT professionals in the industry using only the latest and best in class tools and platforms. With peers and clients locally and around the world, you will support leading edge services for 1000+ users, focused on ensuring high availability and performance. To deliver new services, you will work with senior stakeholders and project managers to help drive projects and

initiatives to completion



You will:



- Produce a clear vision and strategies to the Application Service teams, improving and encouraging collaboration between departments



- Work closely with peers to ensure team alignment and proactively contribute to the strategic planning and direction of the group.



- Ensure the ongoing recruitment and development of staff within the team providing on-the-job and regular formal coaching to direct reports, with the aim of encouraging continuous improvement and development.



- Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.



- Drive continuous performance improvements: proactively identify and implement process & procedures that improve the effectiveness of the team and all relevant applications and systems supported.



- Play a key role in the design and implementation of all managed technical solutions.

- Identify areas of future growth, collaborate with other parties to assess the validity, plan and implement the accepted solutions.



- Manage services based operations and implement quality standards to ensure that services/performance are monitored and measured to meet the highest levels of quality and performance.



- Ensure a detailed set of documentation related to all services within scope is both developed and maintained.



- Oversee management of software licensing and renewals.

- Act as a key point of escalation for any related issues that may arise and work with vendors where required.



- Support and drive projects, working with appropriate stakeholders and team, offering assistance and recommendations where required.



- Tracking and resolving issues, risks and dependencies across projects and programs.

- Project status reporting, resource management and staffing needs.



What you'll bring



The ideal Application Services Manager will possess some or all of the following attributes:



- Highly experienced within the IT services sector leading teams of ICT technical staff or similar management roles.



- Experience supporting 24x7 infrastructure and web based applications in large enterprises.

- Experience with infrastructure and application projects and an awareness of project management approaches and methodologies.



- Ability to work outside of normal business hours when needed including international travel to global office locations.



- Demonstrated ability to monitor results against established quality standards, to interpret information and implement processes and systems to ensure services delivered.



- Demonstrated ability to set and meet deadlines and manage related risks.

- Demonstrated ability to manage multiple tasks and competing priorities.

- Ability to analyse, diagnose, suggest and implement process changes.

- Ability to solve problems and take prompt decisive action.

- Ability to delegate and maintain an overall view of multiple activities and how they may interrelate.

- Ability to work well under pressure.

- Strong interpersonal skills and the ability to work in a team environment.

- Extremely organized with a strong attention to detail.

- Demonstrated experience in building effective professional relationships and maintain contacts with internal and external stakeholders.



- Demonstrated experience of contributing to the development of an effective team including mentoring, coaching and advising team members.



- Proven experience of working with globally distributed teams and stakeholders.

- Ability and willingness to contribute as part of a Leadership Team.

- Excellent written and oral communications skills.

- Related education/certification.



What's in it for you



- Challenging and fulfilling work at an innovative, global company that uses cutting-edge tech

- Global work experience in an agile methodology

- International, friendly and inclusive multi-cultural environment (over 35 nationalities that speak altogether almost 30 languages!)

- Competitive salary and relocation packages for you and your family

- Flexibility of working from home/office to stay both safe and collaborative

- Flexible working hours, well-being programs, learning and growth opportunities

- Team building events, learning labs, Hackathons/Designatons

- Opportunity to shape the tech community inside and outside of The Workshop, mentoring and sharing knowledge with others

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