XQA-671 | NPS Executive

XQA-671 | NPS Executive

31 ago
Philip Morris International

31 ago

Philip Morris International


NPS Executive – Madrid

Be a part of a revolutionary change

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Introducing smoke-free products shifts the focus of our entire business. We’re fast moving from a B2B to a B2C model – and our newly created Customer Centric Organisation (CCO) team is driving that commercial transformation.

Their role is to understand customer conversion journeys in different international markets, then to find the best ways to connect with smokers and convince them to switch to reduced-risk products.

We’re looking for customer-centric people with strong B2C experience to play a part in this major marketing transformation. If you have omni-channel skills in e-commerce, marketing, channel strategy, customer experience or digital strategy, it’s a career-changing opportunity to shape a new global function and help create a smoke-free future.

Your ‘day to day’

- Monitor the voice of our consumers, identifying trends and gain/pain points on a regular basis.

- Support channels on their initiatives to improve consumer experience.

- Analyse and create (support from Commercial Intelligence) via Power BI reports NPS trends and insights, to provide to channels on a regular basis.

- Consolidate all info coming from channels, to be able to prioritise, route and act upon different consumer info collected.

- Collaborate with the rest of intelligence teams in Spain to validate significant pain points to be able to provide business cases.

- Support on system maintenance and new touch point activations together with IS department.

Who we’re looking for

- University Degree

- Native or near native in Spanish and fluent in English (at least C1).

- 3-5 years of previous record in a similar role (Consumer Experience, NPS or other Consumer Survey)

- Strong collaborator and team player

- Knowledge of Excel and PowerPoint

- Analytical and critical mindset

- Proactive and creative person

- Good communication and presentation skills

- Valid EU work permit.

What we offer

Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

- Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.

- Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.

- Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.

- Take pride in delivering our promise to society: to improve the lives of a billion smokers.

To join our growing team….

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