IQ-682 | Clinical Customer Support (Dentist)

IQ-682 | Clinical Customer Support (Dentist)

14 jul
DSD Planning Center

14 jul

DSD Planning Center


Are you a dentist with more than 5 years' clinical experience? This is your opportunity!

Company Overview: What is so special about Digital Smile Design? Digital Smile Design (DSD) seeks to present to the public a new face of dentistry; more human, emotional and artistic, further enhancing our noble profession in society. After all, there are not many things in this life more important than a healthy, natural, confident and beautiful smile! Our mission is empowering dentists through unique patient experiences. We have offices in Madrid, Miami, San Paulo and Shanghai with approx. 100 employees and in continuous expansion.

Job Purpose:

An exciting opportunity for a graduate in Dentistry with experience in Customer Service roles who will be managing a portfolio of clients across more than 50 countries worldwide. This person will be working side by side with dentists, engineers, designers and the admin department.

Main Responsibilities:

- Be the primary point of contact, build and maintain long-term relationships with customers

- Generate sales among client accounts, including upselling and cross-selling

- Manage and solve customer requests

- Liaise with cross-functional internal teams (Designers, Dentists, Education etc..) to improve the entire customer experience.

- Effectively handle customers via phone, email, chat and social media


- Graduated in dentistry

- At least 5 years' experience in clinical settings

- A can-do and positive attitude

- Fluent in English and Spanish, both written and spoken

- Previous experience in customer service

- Excellent interpersonal skills

- Previous experience in multicultural environments

- Ability to work under pressure and to meet the company’s goals

- Self-motivated, proactive team player with innovative ideas

- Passionate about learning new things

- Great organisational skills

- Schedule flexibility


- Any other language is a plus

- Interest in new technologies

Job Types: Full-time, Permanent

Salary: 18,000.00€ - 21,000.00€ per year


- English (Required)

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