HNL149 Customer Support Agent (Spanish Speaker) - Athens, Greece

HNL149 Customer Support Agent (Spanish Speaker) - Athens, Greece

11 jun
|
Cross Border Talents
|
Badajoz

11 jun

Cross Border Talents

Badajoz

At the moment we are looking for Spanish speakers to fill several vacancies to fill in a BPO in Athens, Greece. Are you interested in moving abroad?



- Initial Contract: 12 months

- Working hours is 8 hours per day/5days per week

- Working hours based on client's needs , mainly Monday - Sunday: 08:00 - 24:00

- Project and starting date: APPLE (04/07/2018)



Responsibilities:

- To respond and record consumer enquiries/questions raised through free phone lines for customers.

- To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.

- To ensure client complaints are dealt with and logged in line with the company's complaints escalation policy.



- To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.

- To troubleshoot through the use of open questions, support documents and system training.

- To be able to offer recommendations to common problems or frequently asked questions

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.es/empleo/13142907/hnl149-customer-support-agent-spanish-speaker-athens-greece-badajoz/?utm_source=html

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