Client Development ManagerCoordination & supervision of all strategic CRM activities for the different countries, management of customer database (update/maintain) and implementation of key clienteling actions on existing and prospective clientsWork in close collaboration with stores to develop programs that grow the business through recruitment of clients, their engagement and retention via regular qualitative client interactions and all types of international and exclusive private experiences,Perform database reporting and analysis to support the store clienteling objectives.
Extract strategic insights to support a multichannel marketing campaign including personalized client communications and actions.Run Monthly analysis linked to Client Development & analysis on specific product launches and store projects, analyze trend, understand purchasing patterns and report on key performance indicatorsTrain, coach, develop and support teams in stores.
Events ManagerSupport with all event activities including planning, project management and coordination with third parties,Support on Out of Network Events, exceptional events and Client experiences
Graduated from Business School or BA requested,
Minimum 10 years of working experience, of which at least 4 of them in luxury retail and/or from high end hospitality/hotel management, with a demonstrative track record in a similar role;Strong knowledge and a genuine appreciation and interest in luxury products and Client.Fluent English & Spanish is mandatory, French & turkish is a plus
The position is based in Madrid, Spain. A UE work permit is a requirement to apply;
Leader in high-quality products
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.
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