Customer Success Manager US market - (OES103)

Customer Success Manager US market - (OES103)

20 mar
Importante empresa del sector

20 mar

Importante empresa del sector


Building of relationships with a portfolio of strategic clients. Optimizing clients' experience by being a trusted advisor helping them get the most of our technology and by acting as their day to day support contact.

Contacting the customer and set up a communication plan with them (kick-off, follow-ups, customers' expectations, goals...)

The onboarding of new customers and keeping in close contact with them in their first two months working with them

Overseeing integration and setup of the service to assure that the customers first use of the product is within budget and respects the deadlines

Planning and conducting customer training

Monitoring the performance and have a defined point of contact with the customer

Reacting to important triggers such as health, upsell, renewals alerts, among others.

Perfil Buscado (Hombre/Mujer)

SaaS experience (minimum two years)

Positive "can-do" attitude and growth mindset

Detail-oriented with the ability to identify nuances in large data sets

Excellent oral, written and interpersonal skills

Strong phone and in-person presentation skills

Thrives in a fast-paced environment.

Hubspot experience is a must

Knowledge of the US eCommerce Ecosystem

US native preferred

US hours are 13:30 - 23:00 Monday - Thursday and 10:00 - 17:00 Friday

Qué ofrecemos

Competitive salary including an attractive bonus scheme

Startup environment and culture with amazing offices in the center of Barcelona

Great work conditions (including team-building activities)

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