[K551] | Team Leader alemán o francés+ inglés

[K551] | Team Leader alemán o francés+ inglés

20 mar
|
Importante grupo
|
Madrid

20 mar

Importante grupo

Madrid

Continually review and monitor work performance of all agents against agreed KPI`s.

Apply a process of continuous review and proactive management of absences.

Direct involvement in the recruitment, selection process..

Undertake formal quarterly performance reviews and monthly meetings with agents.

Provide clear directions and guidance to ensure consistent achievement.

Coach, develop and motivate agents, create an environment which supports the spirit of the company.

Ensure accurate and timely communication of any client/campaign issues to Project Manager.

Prepare work aids (guides, scripts) Campaign assignment and compliance with KPIs.

Monitoring of calls and validation of leads.

Communication with internal client.



* Preparation of invoices and monitoring the correct cost for the team

* Communicate the achievements and bonus



Perfil Buscado (Hombre/Mujer)

2 or 3 year college degree or directly related work experience.

Minimum of 12-18 months call center experience, preferably as a Specialist.

Native level of the local language with advance level of English.

Evidence of effective interpersonal, coaching, and leadership skills.

Effective time management and problem-solving skills.

Effective communication skills.



Qué ofrecemos

*Salary. 27.000 - 30.000 ? + bonus.

*Permanent contract.

*Full time.

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.es/empleo/11476098/k551-team-leader-aleman-frances-ingles-madrid/?utm_source=html

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