IT Service Manager | (ZA276)

IT Service Manager | (ZA276)

20 mar
|
Reconocida empresa
|
Cantabria

20 mar

Reconocida empresa

Cantabria

We are searching a IT Service Manager to work in Las Rozas, Madrid.   Roles: Incident Manager: The Incident Manager is responsible for the effective implementation of the Incident Management process and carries out the corresponding reporting. Represents the first stage of escalation for Incidents, should these not be resolvable within the agreed Service Levels. Identify impacts (Technical & Business). Use communication flows. Followup incident. Apply lesson learned. IT Operations Manager: An IT Operations Manager will be needed to take overall responsibility for a number of Service Operation activities. For instance, this role will ensure that all day-to-day operational activities are carried out in a timely and reliable way. e.g.

patching, rigths, ... Will work with the Demand managers to coordinate new activities and operations. Change Manager: The Change Manager controls the lifecycle of all Changes. His primary objective is to enable beneficial Changes to be made, with minimum disruption to IT services. For important Changes, the Change Manager will refer the authorization of Changes to the Change Advisory Board (CAB). Review fligth plan (ensure rollback actions, impacts & escalations). Followup Change Request flow (request, schedule, execution, pos-implementarion review). Knowledge areas: Level Networking infrastructure (router, switches, IP ranges...) Basic. Security infrastructure (firewall rules, Security policy...) Basic. Virtualization (VMware & HyperV) Intermediate. DC Facilities (colo, hosting,..) Intermediate. Storage (SAN & iSCSI, different storage cabinets...) Intermediate. OS (Windows 2012, Windows 2016, Red Hat Linux) Intermediate. Database Administration (SQLServer & Importante empresa) Basic. Backup (NetBackup) Intermediate. IT Management (ITIL) Intermediate. Workplace technologies (EUC) Intermediate. Location: Las Rozas, Madrid.

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