Senior Customer Success Manager - Barcelona - [JX208]

Senior Customer Success Manager - Barcelona - [JX208]

20 mar
|
Reconocida empresa
|
Barcelona

20 mar

Reconocida empresa

Barcelona

service is fit for today and the future. Develop strong working relationships with the relevant Direct Managers and Customer Service Operational teams to lead and the shaping of in market processes and structures. Workwithallrelatedpartiestoensureallnewprocessesandtasks are scalable In partnership with the Marketing and Sales, design and drive the implementation of the customer services processes of the future that scale ahead of direct growth. Review performance systems data, quality monitoring and user feedback to gain an understanding of strengths and weakness in current processes and systems.

Develop and implement new services to improve the customer experience Perfil buscado (h/m)At least 5 years of Customer Service and/or Success Management experience preferably in a startupBe able to develop the strategy and conduct the implementations inside the operational CS teamPreferably past experience in CRM tools implementation and opening new marketsAble to travelEnglish highly fluent, Spanish desirableQu ofrecemosCompetitive salary+bonus

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