Descripción de la oferta
Duración de la oferta: hasta el 20/12/
CyberVadis is looking for an Engagement Manager to drive global change with companies worldwide ! The Engagement Manager will focus on global campaigns with an emphasis on growing our customer base and providing our existing members with exemplary customer service. The Manager will be responsible for achieving global and regional business objectives, while building a team culture that embodies the CyberVadis values and mission. SEN CyberVadis is growing and we are looking for someone to lead the Engagement strategy and expansion of this new and dynamic team.
- Manage Engagement daily operations & reporting & ensure productivity and quality standards are met
- Operations include outbound calling focused on customer onboarding, incoming calls for customer support & onboarding, along with chat & email customer support. (experience with Salesforce and/or Intercom is a plus)
- Lead by example and take an active role in coaching, training, and ensuring the vision of the local & global Engagement strategy is clearly communicated and understood
- Develop a comprehensive understanding of the customers. This includes key industries, business challenges, and objectives to appropriately communicate CyberVadis product capabilities and associated business benefits to address their needs throughout the onboarding & support process.
- Participate in the recruiting process (screening, interviews, internal feedback, etc)
- Conduct reviews of employees as required and ensure the communication of expectations, results, and reporting is clear
- Act as an escalation point for complex customer questions and provide proactive assistance as necessary to mitigate customer dissatisfaction
- Work with internal & external stakeholders on projects to improve the customer experience and internal processes
- Other duties as required, we are a fast growing and dynamic team and this requires flexibility from everyone to get involved and help get the job done!
You must have an outgoing personality along with an exceptional level of drive and a desire to pursue a career in an international and dynamic environment. You should have excellent analytical and organizational skills.
What you need to have to qualify:
- Degree in a Business related discipline (Management, Business, Marketing)
- 3-5 years working experience in a customer onboarding/support capacity
- 1-2 years management/supervisory experience preferred
- Must be fluent in English and French. Proficiency in additional languages would be appreciated.
- Exceptional communication skills (oral and written)
- Demonstrated ability to work collaboratively with colleagues from multiple teams & locations to accomplish company goals
- Ability to work under pressure and tight deadlines.
- Ability to work well in an international start-up team environment.
- Interest for Cybersecurity is a plus
- 50% allowance for public transportation
- An exceptional working environment that values your initiative, your ideas and your character
- The opportunity to work with a fantastic and diverse team from 40+ countries
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