SO73 Bank Conversion Assistant

SO73 Bank Conversion Assistant

07 mar
Ria Financial

07 mar

Ria Financial


Alcobendas, Madrid provinciaAutónomoRia Financial Services is the third-largest global money transfer company and a division of the North American public company Importante empresa (Nasdaq: EEFT). Serving more than 147 countries in the world, RIA has emerged as a global leader in remittances and is a recognized benchmark in both quality and reliability of the service it offers to general public.

We are currently recruiting a Bank Conversión Assistant for our EMEA headquarters in Alcobendas, Madrid, who will be responsible for securing compliant wire settlements from our agents, both in Spain and in other EU countries. Your responsiblities will include the following:

Contacting agents on the basis of a report lisiting,

who are doing repeated wire transfers onto Ria settlement accounts.

Requesting a trustworthy proof of the originating bank account of the agent, with information of account holder and IBAN

Reconciling account holder name with agent name in Ria data base

If name is different, report the agent to Compliance

If name is identical, reconcile IBAN with information in FXClient database or add IBAN as new legitimate account in FXClient

Inform agent of Bank of America account as only accepted account for wire transferes

Inform agent about the benefits of ACH/Direct Debit and how it works

If agent accepts ACH as settlement method, sending of ACH mandate and give assistance in the completing of the forms.

Follow-up calls on ACH conversion

Control, if agents have converted to Bank of America

Follow-up calls for Bank of America conversion


Minimum A-level education, degree in a financial discipline an advantage.

1-2 years? work experience. Experience in a call center would be very valuable.

Excellent oral and written communications skills in Spanish and English. An additional language would be a plus.

Team player.

Detail orientated and accurate.

Ability to be flexible and adaptable when working in a fast-paced often pressurized environment.

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