S-433 - French Customer Service Advisor en Barcelona

S-433 - French Customer Service Advisor en Barcelona

16 ene
|
Teleperformance España
|
Barcelona

16 ene

Teleperformance España

Barcelona

We are looking for French Customer Service Advisors, eager to develop their careers with the worldwide leader in outsourced omnichannel customer experience management

Responsibilities

-Help the customer in identifying and understanding technical issues

-Diagnose and identify the cause of the dysfunction

-Review the information collected during calls to improve the service

-Guide the customer to handle the alarm center and solve technical issues

-Follow the protocol to solve technical problems remotely (inbound and outbound calls)

-Generate a technician appointment if remote resolution is not possible

-Retain customers through upselling.

-Be familiarized with the products



-Advice about materials and additional must-haves for the technician's visit

We offer

-Part-time positions available, from Monday to Saturday

-Salary for 35 hours: 15524.74 gross/year

-Salary for 37 hours: 16411.87 gross/year

-Individual career paths to grow within the project

-We are one of the world's largest provider of contact center services

-Engage in an excellent work environment and team building activities.

-Dynamic and international environment

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.es/empleo/10486576/s-433-french-customer-service-advisor-barcelona-barcelona/?utm_source=html

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