Truck Assistance Customer Service (IT,FR,SP)

Truck Assistance Customer Service (IT,FR,SP)

13 ago
|
Page Personnel
|
Barcelona

13 ago

Page Personnel

Barcelona

We are looking for road assistance agents to join an International company.

We offer Full-time and Weekend jobs!


Description

* To know in detail the different type of insurance policies of our clients and apply the corresponding conditions in each case.
* Advise and orient customers towards an appropriate solution.
* Coordinate all necessary steps of assistance: Handle international telephone calls and emails, register cases, document actions into our computer based system, organize appropriate assistance, and ensure the closure of each file.
* Offer a rapid and tailored customer care response to their problems in line with the coverage guaranteed under the customers' insurance policy.




* Contact; cranes to collect vehicles, hotels and buy flights for clients.
* Work in a team environment to ensure proper case handling.
* Administration of invoices and claims related to each case.


Profile

* Excellent telephone customer care skills.
* Excellent command of French and Italian with Spanish fluent (oral and written).
* Strong skills in logistics, languages and interpersonal relations.
* High appreciation of teamwork
* True interest and commitment for the corresponding shift 07h - 14:30h. Working Monday to Friday
* Excellent PC skills (Word, Excel, Internet), including strong typing ability


Job Offer

We are offering Weekend jobs for people who wants to combine studies with passional work!

* Saturdays, Sundays and Holidays
* Schedule: 14:30h to 22:00h (non rotative)
* Contract: 3 months + 3 months + permanent directly with the company
* International and flexible environment
* Location: Barcelona centre

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