Service Account Manager – SAM, Madrid Indiferente

Service Account Manager – SAMen Madrid
What we expect from you
- Fluent in both English and Spanish.
- BA, desirable on Telecom or IT Engineering
- Minimum 4 years of experience in one of the following industries: Telco, IT , Mobile, Banking
- Experience in a similar position, working directly with close contact to customers and interm
- Very good communication and presentation skills. This role demands weekly exposure to direct customers.
- Possibility to travel both nationally / internationally (30% time)
- Be on the lookout for your customers problems. Try to anticipate to any potential issues and gain trust with the customer
It is desirable to have international experience and a MBA / Masters Degree.
We expect the candidate to be extremely well organized, very proactive and always reachable for your customers.
What we do
This is a telco engineering company. We deliver telco solutions for operators all around world. Our expertise is delivering telco – business solutions for Mobile Virtual Network Operators.
What you should expect from us
You will become a Service Account Manager and work closely with 4 other peers, reporting directly to our Chief Customer Office (CCO) . Our company will provide with a training course of over a month. Once you are ready to rumble, you will be assigned with 3-6 projects (customers).ç
Salary will be based on experience: Range of 30.000-40.000€/year + bonus + other incentives
What we seek
Our company is seeking for a new Service Account Manager (SAM)
The Service Account Manager represents our company’s interests towards the customer. He/she will be in charge of keeping close contact with the customer, attending all their needs and making sure that post-sales service is delivered correctly.
The main duties of the Service Account Manage are:
- Maintain weekly meetings with the customer, in order to keep track of all open items / issues.
- Help the pre-sales department to deliver new solutions to the current customers.
- Ensure both issue and operational SLA’s are met. Keep track of all metrics and deliver them to the customer on a regular basis. Push internally to the rest of Departments in order to meet the customers needs.
- Make sure all the technical upgrades are delivered to the customer, keeping track of all current bugs and delivery dates.
- Understand the customers business – A SAM must be capable of offering a new business solution and also must assess the customer on the right solution for its business.
ms sql, excel,

    Empleos recientes

    Visto: 24 veces
    « Volver a la Atrás
    ¿Este anuncio te parece inapropiado, falso o ilegal? Repórtalo!
    Recomendar este empleo a un amigo