Portuguese Truck Assistance (Weekends) Indiferente

To know in detail the different type of insurance policies of our clients and apply the corresponding conditions in each case.Advise and orient customers towards an appropriate solution.Coordinate all necessary steps of assistance: Handle international telephone calls and emails, register cases, document actions into our computer based system, organize appropriate assistance, and ensure the closure of each file.Offer a rapid and tailored customer care response to their problems in line with the coverage guaranteed under the customers' insurance policy.Contact; cranes to collect vehicles, hotels and buy flights for clients.Work in a team environment to ensure proper case handling.Administration of invoices and claims related to each case.
- International Insurance Company in the heart of Barcelona- Portuguese Customer Service (Weekend Shift)
Excellent telephone customer care skills.Excellent command of Portuguese and English (oral and written).Strong skills in logistics, languages and interpersonal relations.High appreciation of teamworkTrue interest and commitment for the corresponding shift 14h - 22h. Working weekends (Saturday and Sunday) and bank holidaysExcellent PC skills (Word, Excel, Internet), including strong typing ability

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