Customer Service Represenative (Alemán e Inglés bilingüe) Indiferente

Administration process- Determining requirements; answering inquiries; resolving problems; fulfilling requests.- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.- Coordinate and ensure a correct administrative follow-up of the clients and contracts.- Take full responsibility for the premium/eligibility administration- Handle eligibility requests from Customer Services- Keep records and filing up to date.- Implement contracts in case of new clients- Manage your work, taking into account the applicable procedures and agreements- Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.- Commit yourself to high-quality administration and fast transactionsCommunication process- Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.- Respond to questions in a qualitative way.- Manage all communications (letter, fax, e-mail) to clients and insurers.- Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...)Relations to other positions- Assist the Account Manager in several tasks (e.g. preparation of presentations, preparation of analyses,statistics,...).- Provide all necessary information to the involved parties: clients, insurers, the Vanbreda International Customer Services, Finance and Accounting, Marketing and Communication.- Contribute to maintaining a co-operative and friendly working environment.- Inform the Operations Manager on problems and inefficiencies.
- Multinacional americana del sector seguros sanitarios- Customer service representative bilingüe alemán e inglés
SPECIFIC KNOWLEDGES:- Active language knowledge of minimum english and german: bilingual level in both.- Experience in call center services- Experience in back office tasks.

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