End User Computing-Desktop Engineering Printing - Madrid Indiferente

  • Confidencial
  • Madrid
  • 14-10-2016
  • Otros
End User Computing is part of the CIB I&P function to ensure the customer has all required CORE infrastructure to work: Operating System Image, User authentication and access authorization based in Active Directory, messaging and collaboration tools access, print queue management, workstation security, software deployment and Patch management To provide support and assistance to 3rd line issues across the organisation. To provide expertise and in-depth analysis of platform/application performance and stability within the Print service based on Windows 2008 or 2012 servers. To further develop and improve the solution. To assist in developing management tools to empower the infrastructure teams to deliver best of class service. In addition, to provide documentation and training to other members of the Client Services group. Helping build skills to fix service issues and to assist staff with related questions and issues.His/her main tasks are but not limited to :Basic responsibilities : Investigating ongoing problems and providing root cause analysis for both performance and stability issues on printing service and solutions around printing service Liaising with the vendor within the company to provide coordination of effective support where required. Manage the request (add / remove / update) and incident around printer queues Keep up to date and the production of printing solution Keeping updated on technological change

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