Operations Manager - Customer Service - Barcelona Indiferente

Operations Manager - Customer Service:ConfidencialLa del trabajo.:Operations Manager - Customer Service - Barcelona Nombre dEl puesto: Operations Manager - Customer Service Empresa: Confidencial País: España Ciudad/Localidad/Barrio: Barcelona Fecha: 09/10/2016 ID: 76118038 GoogleOur client is an Outsourcing Multinational Company based in Barcelona that provides services at an international level.As an International Operation Manager, you will be responsible for the Selection, Recruitment and Skills Development for all direct reports (Around 60 employees).Performing a continuous review and a proactive management across the Teams.Management of the migration of campaigns and/or new business implementations.Undertake and lead quarterly performance reviews and One2One meetings with direct reports against KPI's.Line management responsibility for the Management Team.Management of client's relationships at an operational level in terms of coordination of information, data requests and delivery of results.Ensure and accomplish a high index of Customer Satisfaction Surveys.Prepare, analyse and present data to the client as part of monthly performance reviews.Career development opportunities.Position based in Barcelona, Spain.Competitive salary of 25.000 EUR on annual basis + 20% variable (5.000 EUR).Responsibility of projects at an operational level for a well-known Electronics multinational company.Schedule: From Monday to Friday, rotational shifts between 8h and 19h.Bilingual level of English is mandatory, Spanish and French very valuable.Minimum two years of work experience in the management of teams is mandatory. experience as an Operations Manager (that is the management of team leaders responsible of the Agents).Excellent verbal and communication skills at a business level.Strong leadership skills with he ability to manage multiple teams and large groups of people.Strong interpersonal skills.Customer relationship management skills. experience as a supervisor/team leader in a Call Centre Platform.RECOMENDACIONES PARA POSTULARTE A LA VACANTE - El adiós al CV en formato papel Nos guste o no, la revolución digital y la era de la conexión global han llegado para quedarse. Y con esto también nos referimos al mundo de las empresas y a la forma en la que ahora se desenvuelven en sus distintos ámbitos y departamentos. En el sector de la...ver más -

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