Content Operations Specialist - Barcelona Indiferente

Content Operations Specialist:ConfidencialLa del trabajo.:Content Operations Specialist - BARCELONA Nombre dEl puesto: Content Operations Specialist Empresa: Confidencial País: España Ciudad/Localidad/Barrio: BARCELONA Fecha: 08/10/2016 ID: 76072676 GoogleJob Position Summary Statement:The Content Operations Specialist is responsible for ensuring the smooth passage of content from the information provider to Factiva products. The Content Operations Specialist has responsibility for ensuring that content is loaded to Factiva products according to established standards of timeliness and completeness. In addition, the Content Operations Specialist is responsible for quickly and accurately responding to questions raised by both internal and external clients as well as by information providers. Although not a technical position, this job does require the ability to understand data formats (XML, HTML, ASCII, etc) and data delivery methods (FTP, HTTP, etc.)Note: This is not a post that is suitable for programmer/developers.Key Responsibilities/Accountabilities:+ Monitor the progress of content through electronic content processing systems to verify that key content is available on Factiva products per expected arrival times.+ Maintain and develop relationships with information providers with a view of improving data delivery.+ Follow up with information providers in the advent of data problems.+ Research into and resolve Customer Service questions regarding delivery delays, article display, content coverage, etc.+ Fix files containing inaccurate and corrupt data via online editorial tools.+ Quickly & efficiently handle requests for the deletion and correction of news articles.+ Maintain the accuracy of the online publications directory and other source listings.+ Liaise with developers regarding data format issues to ensure that new and existing sources are displayed to the highest standards on all Factiva products.+ Liaise with Content Licensing regarding the loading of new content and other delivery issues.Key Relationships Internally and Externally:+ Other Content Operations desks outside Barcelona+ Information Providers+ Customer Support and Sales+ Content Licensing+ Factiva Source Processing Team+ Content DevelopmentKnowledge, Skills and Experience:+ College degree or equivalent work experience.+ Excellent communication, customer service and relationship building skills.+ Strong listening and conversational skills.+ Computer literacy with a familiarity of Microsoft Excel and Access+ Understanding of data formats (XML, HTML) and data delivery methods (FTP, HTTP)+ Strong critical thinking and problem-solving skills+ Demonstrated ability to work independently as well as in a team environment.+ High attention to detail and solid organizational skills with the ability to prioritize multiple projects/tasks.+ Flexible approach to work environment.Other:The successful candidate must be willing to participate in a schedule that requires working 1 Sunday per month and on Bank Holidays on a rotational basis.Company Overview:Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world's largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Factiva, Barron's, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Requisition ID _2016-28757_Job Locations _ESP_ _-_ _BARCELONA_Job Function _Data/Content_Business Area _DATA STRATEGY_Job Area1 _Professional Information Business_Job Area2 _.._-

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