French Customer Service Agent With English - Barcelona Indiferente

International Fashion Retail CompanyYou will be providing excellent customer service to our customers. Your main responsibility is to ensure that we are the Customer's First Choice, by offering the best possible customer service for the company when dealing with telephone calls and emails. You will have the opportunity to work with a variety of task and customers in your role. We are offering a job where every day is an adventure.Your responsibilities:The job of an agent comes with lots of responsibility and lots of fun. Your list of tasks includes:Handle all customer complaints with interest and care. Call are BtoB from stores and BtoC from Consumer claims.Feedback the customers' opinions back to the rest of the organization.Continuously improve our processes by trying new ways to work.Guide the customer in the conversation.Manage Social Media and InternetOportunidades de carrera y desarrollo profesionalJust like everyone at the company, we believe you are a sales minded, social, open, communicative and good team player full of drive and optimism. We also believe that you: Are structured, accurate and precise in your work. Take own initiative and you find information if you need it. Are a team player but also comfortable working independently. Can cope with high workload. Can speak and write in a proficient level: French and English.

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