Teamleader Travel Operations - Barcelona Indiferente

  • Confidencial
  • Barcelona
  • 09-10-2016
  • Otros
Teamleader Travel Operations:ConfidencialLa del trabajo.:Teamleader Travel Operations - Barcelona Nombre dEl puesto: Teamleader Travel Operations Empresa: Confidencial País: España Ciudad/Localidad/Barrio: Barcelona Fecha: 09/10/2016 ID: 76143588 GoogleTeamleader Travel OperationsRequisition #: EMEA9850-11843Position Type: Full Time - RegularWork Countries: SpainWork Cities: Barcelona ESJob Are you currently a Senior Travel Consultant or Teamleader who is looking for a new challenge in Barcelona? Do you want to make use of your excellent coaching skills in a great international team of both eager junior travel agents and experienced agents? Apply now and start your new career at BCD Travel.Teamleader Travel Operations_Fulltime, Barcelona_As a Teamleader in our Shared Service Center in Barcelona, you are responsible the day-to-day management for approximately 15 travel consultants in their journey to grow into their roles. Your responsibilities include managing key performance indicators (KPI), workload, providing assistance and coaching. You are the primary point of contact for the travel agents and will actively coach and develop your team to meet and exceed all performance targets. Together your team supports the South West countries on basic and normal travel requirements.We are looking for a Teamleader who works independently, takes initiative to provide assistance and has an extensive understanding of all areas in the travel industry.Your responsibilities:?+ Meet and exceed all performance targets and give feedback to the manager+ Support, assist and coach travel agents to maximize efficiency and productivity+ Take proactive actions to improve internal and external customer satisfaction+ Handle client reservations+ Control and manage customer complaints and general queries+ Control the workload of your team+ Schedule and organize the shifts and holidays of your team members+ Motivate and develop responsibility of team members by constant involvement, coaching and clear appraisal+ Actively participate in the main HR processes: planning, evaluation, coaching and appraisalYour profile:+ Minimum of 3 year experience as a Senior Travel Consultant or Teamleader?+ Advanced skills with GDS system Amadeus+ Highly proficient English oral and written communication skills+ In addition highly proficient knowledge of the French and or Dutch language+ You work well under pressure+ Able to work independently with a high level of flexibility+ You thrive in a constantly changing environment+ Proven ability to handle multiple priorities simultaneously+ Strong problem solving skillsAbout the departmentThe Shared Service Center contributes to support our corporate clients in The Netherlands, Belgium and Luxemburg. The SSC exists since April 2016 and has been growing ever since. You are going to work in team with members of various cultures. At the moment we are looking to expand our current Travel Agent team with a Teamleader, Travel Assistants and experienced Travel Agents.Amandine, Teamleader at SSC Barcelona about this -

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