Guest Relations - Nh Collection Paseo Del Prado Madrid - Madrid, Madrid Indiferente

Main Functions:- Assure that the guests receive a service adapted, when possible, to their preferences, needs, life styles, and forms of working and interacting.- Maintain good relationship with the guests, ensuring that all of them have a guest experience adapted to their preferences and needs.- Assure that the specific requests of guests during the reservation process or their stay are handled, and guarantee that all of them receive a response. - Make sure that the specific requirements are correct and coordinate them with the corresponding department. - Coordinate together with the Guest Relations Manager, the selection of special attentions and supervise their correct distribution.- Booking and managing of the requests for both external and internal services restaurants reservations, car rental, massage, etc.- Have a thorough knowledge of the services offered in the place/city restaurants, leisure facilities, transport facilities, museums, etc. - Ensure that all the information of interest restaurants, maps, museums, theaters" provided by the HoteI is up to date and meets the quality standards and corporate identity defined for the NH Collection. - Stay constantly informed about the events that take place demonstrations, strikes, fairs, special holidays..., and prepare monthly brochures regarding the activities of interest.- Maintain a direct and frequent contact with guests, especially during the most important moments of their stay.- Manage guests, develop and implement the HoteI´s policy, together with the General Manager.- Prepare guests list and communicate it to rest of the departments. - Revise the guests rooms that are staying in the HoteI and make sure that everything is correct, taking notes of any peculiarity or detail that please the guest. - Keep up to date, and inform of the hotels quality scores.Required profile:- Vocation for service care- Communication and social skills ease- Results orientation, with an ambition to exceed guests´ expectations Deliver- Instinct to know when andsho w to surprise the guests Surprise- Commercial initiative.- Team work.- Cheerful and informal attitude, at the same time as respectful and professional, representing the identity of NH Hotels.- Well groomed appearance.RequisitosEducation:- Degree in Tourism, Advanced Degrees.Specific Knowledge- Essential high level of English, written and spoken. - Highly desirable high level of a second language French, German or Italian.- Sales skills and techniques.- Highly valued knowledge of protocol.- Highly valued knowledge of HoteI management systemsProfessional Experience:- Minimum of two years' experience in 4* and 5* hotels of a premium brand. - Highly appreciated experience in Front Office and / or Sales areas.- Highly appreciated international Hospitality experience.Titulación mínima: Diplomado Experiencia: De 2 a 3 años Categoría profesional: Empleado Residencia: IndiferenteÚltimo inscrito: Hoy

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