Technical Support Assistant 1St Line Leganés Madrid - Leganés (Madrid) Indiferente

Descripción de la ofertaProceso de selección continuoFuncionesProviding first line technical support by telephone, Please apply through this site., remote connection and onsite visits where required.Logging problems to second line team when needed.Troubleshooting issues in virtual test environment.Working in fast paced helpdesk environment focusing on meeting required SLAs.Progression to become a Technical Consultant and move to second line team. RequisitosExcellent communication, organisational skills with good attention to detail.Good telephone/Please apply through this site. manner with focus on customer care. experience of carrying out technical support in helpdesk environment is a bonus.Eagerness to learn and good logic for problem solving.Excellent spoken and written Spanish.Good spoken and written English.Catalan language skills would also a bonus but is in no way essentialAbility to work independently and also part of the team.Proficiency in Microsoft Office, especially Word, Outlook and Excel.At least 1 year experience of Microsoft Server, Clients and Active Directory.IIS, Microsoft SQL Server and virtual server experience is a bonus.Exposure to Apple MAC, Linux and Novell would be a bonus.Good technical experience and skills in troubleshooting and problem solving.Excellent timekeeping.Se ofreceOur company culture is to be open and friendly and there is a big element of teamwork. We are looking for a hands-on engineer who has a 'can-do' attitude and wants to grow within the company and take on more responsibility. This person needs to be able to initiative and must be willing to take on any challenge.

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